Frequently Asked Questions

View the categories below about some of the most common questions we receive about our services and programs:

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Course Information

What is the natural flow of the courses?

  1. Principles of Administrative Justice
  2. Interpreting Legislation
  3. Evidence
  4. Decision Making
  5. Decision Writing
  6. Plain Language: Building Results
  7. Other FOAJ courses

What time does a course start and end?

  • In-Person
    • Time 8:30 am – 4:30 pm.
      Exam writing 4:45 pm – 6:00 pm on the final day of the course.
  • Livestream – Mountain Time
    • Time 8:15 am – 12:00 pm (standard), please refer to your confirmation letter as times may vary.
      The exam will be available 48 hours after completing the final day of the course.
  • Elearning
    • The self-paced course is 8-9 hours of video play. Additional time is required to complete exercises and the exam.

How will I know that I am accepted into a course?

  • You will receive an electronic confirmation letter with the required information 10 days before the course. If the course is full you will be notified within 3 business days.

What is expected of me before and at the course?

  • Before the course, the instructor will assume you have completed the pre-course readings.  At the course be engaged and participate.

What is provided for me at the course?

  • In-Person:
    • You will receive a course manual and supplies.
  • Livestream:
    • You will receive a course code to access the electronic course manual, along with a Zoom link.
  • Elearning:
    • You will receive a course code that will give you access to the electronic course manual and video.

What is an education summary?

  • An education summary indicates how many courses you have completed as well as how many credits you have accumulated.

What if I am unable to attend the full course?

  • Plan to attend the entire course. If you do not attend the full course, you may not receive credit towards the CTAJTM for the course.  It is understandable that unexpected situations can occur, please contact the office should something arise.

Can I take the same course twice?

  • If you have previously taken the course, you may take it again at a reduced rate. This only applies to regular scheduled livestream courses.  You need to contact the FOAJ office for registration.

Course Manual and Exam

Do I have to write the exam at the end of my course?

  • The exam is optional.  However, to be eligible for CTAJ™ credits, you must write the exam and pass.

How will I get my exam results?

  • You will receive your exam results within two weeks after writing the exam via email. We do not provide an exam mark. Results are given as successful and unsuccessful.

What if I am unsuccessful in passing the exam?

  • If you are unsuccessful in passing the exam, you will be contacted by phone to discuss your options for a rewrite or a retake of the course.


Do I get a tax receipt for the courses I have taken and paid for myself?

  • The Government of Canada, HRSDC, has approved FOAJ as an educational institution authorized to issue receipts that may qualify for Tuition Tax Credit under the Income Tax Act. Individuals who pay their own course fees may be able to use the fees from our courses on their personal income tax. It is important that speak you to your tax professionals to get clarification.

What is the cancellation policy?

You can substitute another person at no additional charge until the course begins.

If you register and need to cancel:

  • more than 21 days before the event – we keep a $100.00 non-refundable administrative fee and return the balance in a refund or credit voucher (valid for 1 year on any other FOAJ event)
  • 21 days or less before the event – the full registration fee is non-refundable and non-transferable, but you can substitute a person until the course begins

FOAJ reserves the right to cancel any event it deems necessary and if so, will fully refund all registration fees but is not responsible for any other costs or expenses.

Why should I register for an Elearning course?

  • Take when convenient
  • Self-paced
  • Rewatch sections

CTAJ™ Program

Why get your Certificate in Tribunal Administrative Justice™?

  • More tribunals are using the certificate as a qualification to sit on their board
  • Organizations are using our training as a compensation incentive
  • Demonstrate your knowledge and skills through the independent assessments
  • Professional development
  • Make a greater impact on your tribunal
  • Reduction in decisions appealed
  • Save time, money, and resources
  • Provide an avenue of evaluation and support competencies in all administrative justice roles
  • Support that all parties of the appeal process taking their relevant certification provides administrative justice standards and best practices
  • Support a higher quality appeal process for all participants

How many CTAJ™ credits do I receive if I pass the exam?

  • 7-hour course  – 7 credits
  • 14-hour course – 14 credits

When do I apply for the CTAJ™ and what happens after?

  • When you have completed the requirements, submit your application and payment.
  • You will receive your Certificate at the graduation ceremony that is held in conjunction with our Annual General Meeting. If you are unable to attend the event, we will mail your Certificate after the graduation ceremony.


Do I have to be a member to register for a course?

  • No, however becoming a member saves money on each course fee.


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