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Bias can influence a regulatory matter at every stage, from the initial assessment of a complaint through investigation, hearing and final decision. Cognitive biases such as confirmation bias, allegiance bias and availability bias can affect how evidence is gathered, interpreted and weighed. Structural bias can arise from how a process is designed and how information is framed, shared and carried forward. This includes Sequential Bias Contamination, where early assumptions or file framing influence later stages of a matter. This session will examine how these risks can shape both investigative and hearing outcomes. Participants will gain practical strategies to recognize bias, reduce its impact and improve transparency, fairness and defensibility throughout the regulatory process. Ryan DeLuca is the Managing Director of 25th Hour Regulatory Consulting and Director of Professionalism and Practice Initiatives at the BC Real Estate Association. He provides training, investigative services and strategic guidance to regulatory organizations on investigations, interviewing, bias, decision-making and investigative process design. Ryan spent many years working within regulatory bodies, conducting complex investigations involving matters such as fraud and money laundering. He continues to conduct investigative work through his consulting practice and is also an instructor with the Council on Licensure, Enforcement and Regulation, where he delivers certification training to regulatory investigators and inspectors across North America. Ryan also serves on a regulatory hearing and appeals panel. Ryan has published on cognitive and structural bias, including the influence of early assumptions and file framing on regulatory decision-making. He values opportunities to exchange ideas with other regulatory professionals and contribute to thoughtful conversations about how regulatory practice can continue to evolve. Foundation Members: $25, plus applicable tax
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You’ve written your document. You think it’s clear, accurate, polished, and legally sound. But how do you know if your readers can actually understand and use it? Too often, documents like policies, procedures, guides, reports, and decisions are approved and distributed without ever being evaluated from the reader’s perspective. The result is confusion, errors, time-consuming follow-ups, compliance risks, frustration, and in the world of administrative justice, concerns about procedural fairness, someone’s inability to understand or exercise their rights, and more appeals and judicial reviews. This webinar moves from readability metrics and checklists to peer review and testing documents with readers. We’ll share proven best practices and practical tools for evaluating documents before and after publication so you can be confident they truly work for your readers. If you have questions, please contact us at admin@foaj.ca or call 855-466-0501. Foundation Members: $25, plus applicable tax
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