Cultural Competencies

A national priority for a changing world.

Cultural Competencies is a one day workshop that is designed to engage participants in intermediate to advanced discussions about a topic of national importance to tribunals and decision makers. This course qualifies for the Certificate in Tribunal Administrative Justice™ (CTAJ™). (7 Professional Education Hours)

Canadians are diverse in their racial, ethnic, religious and linguistic backgrounds, representing over 200 ethnic groups. A tribunal’s success is influenced by its ability to work effectively in this environment.  In 2015 the Truth and Reconciliation Commission issued calls to action for governments and educators which encourages training in cultural diversity, particularly about Aboriginal culture.  Decision makers and staff need the appropriate skills and tools to be proactive.

Culture competence affects fairness, ethical conduct, and fact-based decision making.  This workshop will help you understand more about the meaning and relevance of “cultural competence” and more about the nature of culture and its potential impact on behaviour.

Attendees will examine the possible effect of cultural differences on their communications, judging witnesses, assessing evidence, conducting a fair proceeding, decision making and decision writing.  Participants will have an opportunity to identify best practices in dealing with issues of diversity in a tribunal’s handling of its hearings, dispute resolution processes, and other proceedings.



  • To understand what we mean by “diversity” and “cultural sensitivity”
  • To develop an understanding of the dimensions of culture and how they influence behaviour
  • To understand how assumptions can be helpful, or create barriers
  • To reflect on who we are, and how we present to others (intentionally or accidentally)
  • To develop a strong understanding of its impact on the administrative justice community
  • To develop skills to be more respectful in working together
  • To apply the principles and competencies to scenarios affecting administrative decision makers and tribunals.

$850 Members / $1,100 Non Members